Comments on: The Common Sense of Service http://hospitalitydujour.com/2014/04/29/the-common-sense-of-service/ By Aurelian Anghelusiu Fri, 13 Feb 2015 03:28:01 +0000 hourly 1 https://wordpress.org/?v=3.9.40 By: admin http://hospitalitydujour.com/2014/04/29/the-common-sense-of-service/#comment-714 Fri, 09 May 2014 13:16:57 +0000 http://hospitalitydujour.com/?p=200#comment-714 Dear Charles,
thank you for your feedback. Please stay in touch!
Aurelian

]]> By: admin http://hospitalitydujour.com/2014/04/29/the-common-sense-of-service/#comment-711 Fri, 09 May 2014 12:58:43 +0000 http://hospitalitydujour.com/?p=200#comment-711 Hi Don,
thank you for your feedback! Couldn’t agree more! Please stay in touch!

Aurelian

]]> By: Don Seise http://hospitalitydujour.com/2014/04/29/the-common-sense-of-service/#comment-673 Tue, 06 May 2014 01:07:59 +0000 http://hospitalitydujour.com/?p=200#comment-673 Hi Aurelian, Thank you for highlighting that service is key – not only in the food industry, but in every service business. Attention to your customers and their needs is your focus. Best, Don

]]> By: Don Seise http://hospitalitydujour.com/2014/04/29/the-common-sense-of-service/#comment-664 Fri, 02 May 2014 02:28:42 +0000 http://hospitalitydujour.com/?p=200#comment-664 Hello Aurelian,

Not only does your perspective relate to the restaurant business, but every service business. When we bought our store 16 months ago, we had a CSR that didn’t appeal to our customers (and had actual complaints regarding her demeanor). We replaced her with a friendly and helpful CSR who goes out of her way to make customers feel appreciated. Having customers wait for service is the worse response in any service business.

I truly agree with your comments. Best wishes, Don

]]> By: Charles Shepherd http://hospitalitydujour.com/2014/04/29/the-common-sense-of-service/#comment-657 Wed, 30 Apr 2014 16:36:01 +0000 http://hospitalitydujour.com/?p=200#comment-657 Great article and timely. Thank you for the ability to share with my staff as we review service levels in relationship to survey results.

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